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Questions, answered plainly

What parents and school teams need to know.

These answers describe what the service and system can do today—without promises the delivery record cannot support.

01How do I book a parcel?

Enter the sender's details, the recipient and institution, delivery area, parcel size and contents. D Alimachi School Parcel Delivery creates the booking and shows your tracking number immediately. The online booking creates the record; you still need to hand the physical parcel to the team.

02How long will delivery take?

There is no universal delivery time shown on this site. A delivery date appears in tracking once D Alimachi School Parcel Delivery has confirmed one for your parcel. If no date is shown yet, contact the team with your tracking number.

03What happens if the student or recipient is not available?

If the handover cannot be completed, the team records the outcome and reason so the parcel can be followed up. Check the tracking page or contact D Alimachi School Parcel Delivery for the next step; the system does not promise an automatic redelivery.

04How is delivery confirmed?

At handover, staff record who received the parcel and the delivery outcome. The private proof record can also include a signature, photograph, location and timestamp.

05Who can see the signature or delivery photograph?

They are never shown on public tracking. The public page does not reveal a full recipient name, phone number, signature or photograph. Proof assets are restricted to authorised staff and are not available through this public site.

06What if my parcel is damaged?

Contact D Alimachi School Parcel Delivery with your tracking number. The team can record the problem and its resolution against the parcel. Refunds, replacement and compensation depend on the tenant's own customer policy and are not promised by this website.

07How do I pay?

Online payment is not available on this site yet. The final amount is calculated from D Alimachi School Parcel Delivery's delivery-area and service-class price book and confirmed when the parcel is taken. Contact the team for the payment method to use.

08How do I track my parcel?

Use the tracking number shown after booking. Tracking shows the current status, destination institution, a masked recipient name, any confirmed delivery date and the parcel journey. It does not show live vehicle location.

09Will I receive text-message updates?

The system queues sender updates at important points in the delivery. Live SMS delivery is not connected yet, so keep the tracking number shown on screen and use the tracking page for the current record.

10Can a school or business receive an invoice?

Staff can prepare numbered invoices and branded PDF documents for account customers. Payment method and due-date terms are agreed directly with D Alimachi School Parcel Delivery; invoices are not payable online through this site.

Need help with a specific parcel?

Use the tracking number when you contact the team.